If you are looking for Cox Technical Support you are in the right place!
Cox Communication is a North-American company that offers digital cable television, telecommunications and home automation services, across United States.
The company was founded on 1964, under the name Cox Broadcasting Corporation and first offered its services on the state of Pennsylvania.
Cox Communications offer services of internet, cable television, and telephone for its customers, which could be residential or corporate ones.
Today, it is the third largest provider of cable television on United States, with more than 6 million customers across the country. Have a look below the Panoramic Wifi TV Commercial from Cox Communications:
On this article, you will see how to request the Cox technical support for any service, either being telephone, chat or mobile.
MOST COMMON PROBLEMS WITH COX
Cox Communications customers have experienced problems with some services of the company in the past. Due this historical, you can find on the internet an extensive content about the problems related by users and how to fix them.
But, you must have caution with some internet tips and tutorials, because you can turn a small problem into a big one, causing damage to the device or damaging the providing of the service, by example.
Because of that, it is recommended to use one of the many official channels of Cox Communication, to request technical support and perform any repair to fix your problem.
Users commonly related problems with poor signal or even a completely down one, general device problems, as devices that does not turns on, and some other types of problems and issues.
The internet connection is a theme of problem stories, which turns slow sometimes or even a complete outage of it. The television outage is another problem related by user often.
The internet and television outage are situations that can disturb a lot the customers, and it is a problem which wants to be fixed while occurs.
On the official channels of technical support of Cox Communications, you can ask about pay complaining and issues too, another theme of frequent issues with Cox Communications and its customers, as you can see on related forums and websites on internet.
- Related: Xfinity Technical Support
HOW TO REQUEST THE COX TECHNICAL SUPPORT
Cox Communications provides some channels for its costumer to solve any problem easily. See some of that channels below:
Cox Technical Support – Website
On the Cox Communication Technical Support website, there is a list of most common problems and how to correct them.
You can find answers for the most commons problems, with some articles and pages about services like Television, Internet and Telephone.
There is a session for bills and accounts issues, as for request new services too.
If you are a residential customer, access it on https://www.cox.com/residential/contactus.html#
But, if you are a business customer, access it on https://www.cox.com/business/contact-us.html
The website for residential customers is available on Span his language too, and it is the official way to get online help and technical support for Cox Communication service.
You can also sign in your account, to get an even better experience for technical support.
Cox Technical Support – Chat
If the answers on website does not help you completely, you can try to talk with a specialist of Cox Communications
You need to specify what problems are you experiencing, and you will be directed to a more specialized technical support, or, provided by a specialist of Cox Communications, which will give to you a proper answer to your problem, or schedule a presential technical support visit.
The support chat is also provided on Spanish language and it is available 24 hours per day, 7 days per week.
You can wait for some minutes to be attended by a specialist, if they are all busy with other customers, but you can try to refresh the page of the Chat and try to be attended again.
You can access it on https://www.cox.com/residential/contactus/support-chat.html
Cox Communications has a Twitter account dedicated to solve users’ problems directly. You can send a direct message or a direct mention to @coxhelp or access www.twitter.com/coxhelp, where you can be directed to an article that talks about your problem or be directed to a more specialized support.
It is recommended some careful about the information that you provide on social media. Avoid to give some personal information.
Presential Support on a Store
You can also need some assistance from a specialist, that can solve all your technical issues, especially if it is something impossible to solve remotely, which can demand more experience and knowledge.
Visit a Cox Communications store for that. Check the stores nearby you and pay a visit to them.
Check the stores on your local area on the website informing the address, city, state or ZIP Code of yours: https://www.cox.com/residential/contactus.html#stores
Cox Telephone Number Support
If the information on the website or the online chat are not enough to solve your problem, you also have the option to call for Cox Communications technical support.
The technical support by phone works 24 hours per day and 7 days per week, available every time that you need some help.
You can call 1 800 234 3993 and talk with a specialist that will conduct you to a solution of your problem. It is free toll from United States.
There you can talk about billing or payment questions, report a service outage, or even contact the technical experts for support, with the devices or services of Cox Communications.
There are available other two phone number for the Cox technical support:
Home Networking, where you receive phone assistance for basic home networking issues: 1 855 766 9812.
Tech Solution, where you can get an expert advice technical support for your personal computer troubles: 1 877 832 7658.
The two numbers are available 24 hours per day, every day of the year, providing technical support for you. Both are free toll call from United States.
If you are a business customers, you can check a local number for technical support. Access https://www.cox.com/business/contact-us.html, inform your State, City and ZIP Code, for check the local numbers available for technical support.