Do you know how to contact Samsung Technical Support?
The South Korean company Samsung is one of the biggest technology industries around the world. It produces computers, tablets, televisions, prints, and, of course, its main product, the smartphones from the Galaxy family. The company also produces refrigerators and laundry machines.
The company has founded on 1938 and today answers for 15% of the South Korean Gross Deep Product. Even with the quality of the Samsung’s products, a fact that is spread around the global community, not only by the costumers of the company, none device is perfect and fail-safe. It is very likely that you have already experienced some problem with your Samsung device of any nature.
But, a very good News for the costumer is that Samsung provides a complete technical assistance for its products. There are many channels available for you request any technical support, to fix or resolve any problem or issue that you are dealing with. Below you will see how to request a Samsung Technical Support.
See in this article, what are this options and which one is better for you.
HOW TO REQUEST TECHNICAL SUPPORT FOR SAMSUNG DEVICES
SAMSUNG TECHNICAL SUPPORT FOR SPECIFICALLY PRODUCTS
Besides that, there is a space, called “Find a Solution”, where you type your problem, and be directed to articles relating the most commons problems and what are the usual solution for them.
Na página de suporte do produto escolhido, você poderá baixar manuais, drivers e demais softwares, além de ter acesso a FAQ com principais perguntas sobre aquele produto.
On the technical Support page, dedicated to the chosen product or device, you can download instructions manuals, driver for correcting work and others software.
There is also a section with the most usual question about your product.
Related: Yahoo technical supoort
SAMSUNG TECHNICAL SUPPORT CHAT
Same as the great major companies around the world, Samsung also provides an online chat exclusive for technical support to its customers.
Access it on http://livechat.support.samsung.com/. The chat is available from 8 am to 8 pm, Eastern Time, from Monday to Friday.
On Saturdays, the chat is available from 9 am to 3 pm, Eastern Time. On Sundays, the service does not work.
After access the technical support page, you must choose for what device you need support and fill a form with some information of you, as name, surname, email address and phone number. You must type a short description about the problem with your device too.
After that, the conversation will start with a Samsung specialist, where you can receive professional technical support.
This tool allow a specialist connect to your device remotely, through the technical support app. This app is available on Play Store for downloading, in the case of Samsung smarthphones with Android.
It is also available on Smart TV, notebooks and tablets.
This will help you to fix your problem or situation directly and can improve the performance of the device and your utilization of it.
To get this help, you need to download the free app Smart Tutor, on Play Store or on Samsung Galaxy Apps. After downloading it, open the app and verify some information, to use the support.
If it is necessary to do an update, do it following the instruction that will appear on the screen.
After that, call for the support technical phone number, 1-800-726-7864, which works 24 hours per day, 7 days per week, and tell to the specialist that you want to use the remote access support.
A 6-character code will be provided for you by specialist. Insert this code on Smart Tutor app and you will be connected.
The remote support for Smart TV can also be used, for that will must call to technical support phone number, tell them that you want to use this service, and you receive instructions to install the service on your television apparel.
FIND TECHNICAL SUPPORT NEAR TO YOU
On the Samsung website for technical support, http://support-us.samsung.com/cyber/locator/asc_locator.jsp, there is a list with technical support specialist near to your local area.
Choose the product type of your device, the category of it and the postal code of your area.
After that, you can limit the distance of you search and a map will show how to get in the specialist that you select.
SOCIAL MEDIA AND COMMUNITY
Samsung also uses the social media channels to provide technical support for its customers.
On twitter, send a direct message or a direct mention to @samsungsupport, or access www.twitter.com/samsungsupport, where you can receive some technical support for your problem or issue.
On Facebook, there is the page www.facebook.com/samsungsupport, dedicated to technical support.
It is recommended some prudence on providing some personal information on social media. Avoid to give some personal information, even on the official channels of Samsung.
There is also an opportunity to participate on the Samsung costumer community, https://us.community.samsung.com/. There you can communicate directly with others users, to read some questions and answers about other problems experienced by other Samsung’s users.
You can also contribute with other users, telling them about what you did to solve your problems and participate on the on-going discussions and topics as well.
SAMSUNG TECHNICAL SUPPORT PHONE NUMBER
If none of the solutions above are in off to fix your problem, or you are in a situation where is not possible access technical support from internet, Samsung also provides a phone number for technical support.
The phone number 1-800-SAMSUNG (1-800-726-7864) is available from Monday to Friday on 8AM to 12 AM, Eastern Time. On weekends, it works on 9AM to 11 PM Eastern Time.
For mobile devices, this number is available 24 hours per day and 7 days per week, and it is a free tool call from everywhere.
Watch some tips and trick for you Samsung Galaxy S7 and S7 Edge: