Today I’m gonna tell you everything about Verizon Fios Technical Support.
Verizon Fios is the Verizon Communication brand for internet, television and telephone on United States, with more than 5 million customers.
Founded on 1984, as Bell Atlantic, Verizon is now one of the greatest communication companies on United States.
Bell Atlantic emerged from a justice enforcement for AT&T, the former controller of Bell Atlantic, to relinquish the control of Bell Atlantic. After that, Bell Atlantic started to operate as an independent company.
Verizon itself was born under a joint venture between Bell Atlantic and Vodafone, the British greatest company of telecommunication. The two partners founded Verizon by the year of 2000.
At the year of 2005, Verizon founded Verizon Fios, a subsidiary that provides television and telephone service by fiber optic.
The services started to be offered on the city of Keller, state of Texas. Today, the company has more than 18 million homes attended for 5 million customers, across United States.
On this article, you will see how to request the Verizon Fios Technical Support for any Verizon Fios service, either being telephone, internet or mobile.
MOST COMMON PROBLEMS WITH VERIZON FIOS
Verizon Fios customers have experienced problems with some services of the company for a long time ago. Because of that, on the internet you can find an extensive content about the problems related and how to fix them.
But, you must have caution with some internet tips and tutorials, because you may turn a small problem into a big one, causing damage to the device or damaging some service or tool of your television or computer, by example.
Because of that, it is recommended to use one of the many official channels of Verizon Fios, to request technical support and perform any repair to fix your problem.
User commonly related problems with poor signal or even a completely down one, general device problems, as devices that does not turns on, and some other types of problems and issues.
The internet connection is a theme of problem stories, which turns slow sometimes or even does not work properly.
The television outage is another problem related by user often. The fiber optic technology even being one that present a smaller failure rate, can often presents some problems.
On the official channels of technical support of Verizon Fios, there is a way to ask about pay complaining and issues too. Another theme of frequent issues with Verizon Fios and its customers, as you can see on related forums and websites on internet.
- Related: Verizon Wireless Technical Support
HOW TO REQUEST THE VERIZON FIOS TECHNICAL SUPPORT
Verizon provides some channels for its costumer to solve any problem easily. See some of that channels below:
On the Verizon Cust0mer Support website, there is a list of most common problems and how to correct them.
You may find answers for the most commons problems, with services like Television, Internet and Telephone.
There is a session for bills and accounts issues, as for request services too.
Either being a residential customer, or a business one, you can use this website to find information about your problem, and maybe, there is a solution for you.
Access it on https://fios.verizon.com
The website is provided by Verizon, but it is the best and official way to get online help and technical support for Verizon Fios service.
You can also log into the website, with you Verizon account information, and get an even better experience for technical support there.
If the answers on website does not help you completely, try to talk with the Verizon Fios Virtual Assistant.
All you need to do is select “Ask Verizon”, and you will be directed to a chat with the Virtual Agent.
You need to specify what problems are you experiencing, and you will be directed to a more specialized article, or, if you prefer, to a specialist of Verizon Fios, which will give to you a proper answer to your problem, or schedule a technical support visit.
The virtual assistant is provided by Verizon, but it is an official way to get online help and technical support for Verizon Fios service.
The Virtual Assistant works 24 hours per day, 7 days per week.
There is also, a forum provided by Verizon, dedicated to help you with your technical support issues.
There, the company costumers and some specialist answers questions related to any technical problem. You can see how some users performed to fix his past problems and try to do the same thing, to fix your own situation.
There is a opportunity to send a new question or look on the old ones, maybe, there is some older questions that solves your problem or helps you with something.
But, it is recommended some discretion on the forum, because it is open and your personal information, as information about your signature, should not be given by anyone, even if the person who helps you calls itself as an official specialist.
This information must be given only on direct channels of support, as chat and phone.
The online forum is provided by Verizon, but it is an official way to get online help and technical support for Verizon Fios service.
You can access it on https://forums.verizon.com/
If the information on the website are not enough to solve your problem, you also have the option to call for Verizon Customer support 800 number.
The Verizon support by phone works 24 hours per day and 7 days per week, available every time that you need some help.
Call 1 855 480 4789 and talk with a specialist that will conduct you to a solution of your problem. It is free toll from United States.
There you can talk about billing or payment questions, report a service outage, or even contact the technical experts for support, with the devices or services of Verizon Fios.
You can also schedule a call, informing you name, phone number, ZIP code, email address, and the date and time that you want to receive a call from Verizon Fios.