Before we talk about Verizon Wireless Technical Support, is good to know a little bit more about de company.
Verizon Wireless is the Verizon Communication brand for wireless telecommunications products and services.
It is the largest wireless telecommunications provider in the United States, with more than 145 million customers and more than 2300 locations, across the country.
Founded on 1984, as Bell Atlantic, Verizon is now one of the greatest communication companies on United States.
Bell Atlantic emerged from a justice enforcement for AT&T, the former controller of Bell Atlantic, to relinquish the control of Bell Atlantic. After that, Bell Atlantic started to operate as an independent company.
Verizon itself was born under a joint venture between Bell Atlantic and Vodafone, the British greatest company of telecommunication. The two partners founded Verizon by the year of 2000.
Verizon Wireless offers a 4G network that covers 98% of United States’ population. It is offered for a large variety of mobile devices, what helps to turns the company on a large-scale company in user numbers and coverage area.
On this article, you will see how to request the Verizon Wireless Tech Support for any Verizon Wireless service for mobile telecommunication.
MOST COMMON PROBLEMS WITH VERIZON WIRELESS
Verizon Wireless customers have experienced problems with some services of the company for a long time ago. Because of that, on the internet you can find an extensive content about the problems related and how to fix them.
But, you must have caution with some internet tips and tutorials, because you may turn a small problem into a big one, causing damage to the device or damaging some service or tool of your cellphone, by example.
Because of that, it is recommended to use one of the many official channels of Verizon Wireless, to request technical support and perform any repair to fix your problem.
User commonly related problems with poor signal or even a completely down one, and general configuration issues with the mobile devices, which does not connect on 4G or do not realize any call, for example, and some other types of problems and issues.
The television outage is another problem related by user often. The fiber optic technology even being one that present a smaller failure rate, can often presents some problems.
On the official channels of technical support of Verizon Wireless, there is a way to ask about pay complaining and issues too. Another theme of frequent issues with Verizon Wireless and its customers, as you can see on related forums and websites on internet.
- Related: Time Warner Technical Support
HOW TO REQUEST TECHNICAL SUPPORT FOR VERIZON WIRELESS
Verizon Wireless provides some channels for its costumer to solve any problem easily. See some of that channels below:
Verizon Wireless Technical Support – Website
On the Verizon Wireless Technical Support website, there is a list of most common problems and how to correct them.
You can find answers for the most commons problems, and subjects of configuration by mobile device type.
There is a session for bills and accounts issues, as for request some new service too.
Access it on https://www.verizonwireless.com/support/
On the website, you find more information about official apps and security too.
You can also log into the website, with you Verizon Wireless account information, and get an even better experience of technical support there.
Verizon Wireless Technical Support – Virtual Assistant
If the answers on website does not help you completely, try to talk with the Verizon Wireless Virtual Assistant.
All you need to do is select “Ask Verizon”, and you will be directed to a chat with the Virtual Agent.
You need to specify what problems are you experiencing, and you will be directed to a more specialized article, or, if you prefer, to a specialist of Verizon Fios, which will give to you a proper answer to your problem, or schedule a technical support visit.
The virtual assistant is provided by Verizon, but it is an official way to get online help and technical support for Verizon Wireless service.
The Virtual Assistant works 24 hours per day, 7 days per week.
Verizon Wireless Technical Support – Forums
There is also, a forum provided by Verizon Wireless, dedicated to help you with your technical support issues.
There, the company costumers and some specialist answers questions related to any technical problem. You can see how some users performed to fix his past problems and try to do the same thing, to fix your own situation.
You can send a new question or look on the old ones, maybe, there is some older questions that solves your problem or helps you with something.
But, it is recommended some discretion on the forum, because it is open and your personal information, as information about your signature, should not be given by anyone, even if the person who helps you calls itself as an official specialist.
This information must be given only on direct channels of support, as chat and phone.
Access it on https://community.verizonwireless.com/welcome
Verizon Wireless Technical Support – Social Media
Verizon Wireless has a Twitter account dedicated to solve users’ problems directly.
Send a direct message or a direct mention to @vzwsupport or access www.twitter.com/vzwsupport, where you can be directed to an article that talks about your problem or be directed to a more specialized support.
There is also the Facebook account of Verizon Wireless, which you access on www.facebook.com/verizon. There you can send a message to Verizon Wireless’ specialist, asking for help about some problem and receive specialized support.
It is recommended some careful about the information that you provide on social media, avoid to give personal information.
Verizon Wireless Tech Support – Phone Number
If the information on the website are not enough to solve your problem, you also have the option to call for Verizon Wireless technical support.
The Verizon Wireless technical support phone number works 24 hours per day and 7 days per week, available every time that you need some help.
Call to (800) 922 0204, or dial *611 from your mobile phone. The service works from 7 AM to 11 PM, on Monday to Friday, and from 8 AM to 9 PM, on weekends.
If you are a prepaid customer, the number is (888) 294 6804, and works from 6 AM to 11 PM, every day. You can also dial *611 from your mobile phone for this one too.
Verizon Wireless Tech Support – Personal
You can also need some assistance from a specialist, that can solve all your technical issues, especially if it is something impossible to solve remotely, which can demand more experience and knowledge.
Visit a Verizon store for that. Check the stores nearby you and pay a visit to them.
Check the stores on your local area on the website https://www.verizonwireless.com/stores/