Windstream Communications is a North-American company that offers voice and data network communications service for its costumers on United States.
The company offers its services to residential, small business and enterprises customers across the country.
Windstream is the ninth largest residential telephone provider on United States, covering more than 8 million customers on 21 states.
Windstream provides services of high-speed internet, digital television and telephone for residential customers.
For enterprises and small business customers, Windstream offers network security, management and cloud services.
On this article, you will see how to request the Windstream Technical Support for any service, either being telephone, internet or voice.
MOST COMMON PROBLEMS WITH WINDSTREAM
Windstream customers have experienced problems with some services of the company in the past. This historical generate a large content, that you can find on the internet about the problems related by users and how to fix them.
But, you must have caution with some internet tips and tutorials, because you may turn a small problem into a big one, causing damage to the device or damaging the providing of the service, by example.
Because of that, it is recommended to use one of the many official channels of Windstream, to request technical support and perform any repair to fix your problem.
Users commonly related problems with poor signal or even a completely outage, general device problems, as devices that does not turns on, and some other types of problems and issues.
The internet connection is a theme of problem stories, which turns slow sometimes or even a complete down of it. The television outage is another problem often related by user.
The corporates customers often relate some problems with the network on its company. For a company that needs to be online, that could be a great problem that needs to be solve immediately.
On the official channels of technical support of Windstream, there is a chance to ask about pay complaining and issues too, another theme of frequent issues with the company and its customers, as you can see on related forums and websites on internet.
- Related: Samsung Technical Support
HOW TO REQUEST THE WINDSTREAM TECHNICAL SUPPORT
Windstream provides some channels for its costumer to solve any problem easily. See some of that channels below:
Windstream Technical Support Website
Windstream provides three exclusive websites for technical support, depending on what type of customer you are. Residential, small business or enterprise one.
On all the Windstream technical support websites, there are a list of most common problems and how to correct them.
Find answers for the most commons problems, with some articles and pages about services like Television, Internet, Telephone, Data Center, Cloud Computing etc.
There is a session for bills and accounts issues, as for request new services too.
If you are a residential customer, access it on https://www.windstream.com/Support/
But, if you are a small business customer, access it on http://smallbusiness.windstream.com/support/
For enterprises one, access it on https://www.windstreambusiness.com/customer/support
Also sign in your account, to get an even better experience for technical support.
Virtual Assistant and Virtual Chat for Technical Support
If the answers on website does not help you completely, you can try to talk with the Virtual Assistant of Windstream.
You need to specify what problems are you experiencing, and you will be directed to a more specialized technical support, provided by a specialist of Windstream, which will give to you a proper answer to your problem or direct you to a presential technical support.
The Virtual Assistant for technical support is also provided on Spanish language and it is available 24 hours per day, 7 days per week.
Access it on https://www.windstream.com/Support/
There is a virtual chat too, whit a Windstream specialist. Inform your name, your contact information, as email address and phone number, what the problem that you are experiencing, and get in contact with the specialist, ready to proper offer the technical support for you.
Access it on https://windstream.desk.com/customer/widget/chats/
Online app for Technical Support
Windstream provides an exclusive app for support and other things, as online bill payment, too.
It is available on App Store and Play Store, and you can download it for your mobile device and get technical support instantaneously.
Look for Windstream Online Mobile and install the app.
Presential Technical Support on a Store
You can also need a presential technical support from a specialist, that can solve all your technical issues, especially if it is something impossible to solve remotely, which can demand more experience and knowledge.
Visit a Windstream store for that. Check the stores nearby you and pay a visit to them.
Check the stores on your local area on the website informing the address, city, state or ZIP Code of yours: https://www.windstream.com/Store-Finder/
Remote Assistance of Windstream Technical Support
After a call or chat technical support attendance, the specialist could need to access your computer remotely.
He will inform you a 6-digit code which you allow him to remote connect with your computer,
Access it on https://www.windstream.com/Support/Remote-Assistance/ and inform the code provided by the specialist.
Windstream Technical Support – Phone Number
If the information on the website or virtual assistant are not enough to solve your problem, you also have the option to call for Windstream technical support.
There are various phone number to you call for technical support, depending on what type of customer you are.
Residential Customers and Small Business customers:
800 347 1991 – Internet and Phone Services Technical Support– Works 24 hours per day and 7 days per weeks. It is a free toll call from United States.
800 600 5050 – Free toll call from United States and works 24 hours per day and 7 days per weeks.
Email for Windstream Technical Support
Get in touch with the technical support by email too.
If you are a residential costumer, complete the form with your name, surname, email address, phone number and a description of your issue.
Access it on: https://www.windstream.com/contact-us/
For small business customers, the form can be typed on http://smallbusiness.windstream.com/contact-us/. There are need the same information, name, surname, business name, phone number, email address and a description of the issue.